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License Issues

Lost license information​

  • For licenses bought after 12.11.2016 via Avagate/2Checkout, you can log in to your customer account at https://secure.2co.com/myaccount/ to see your order history and license information.

  • For licences bought before 12.11.2016 via SimMarket , simply log in to your simmarket account at https://secure.simmarket.com . Your license information is listed there.

  • If you have linked your license on the SPAD.neXt community Discord, you can ask the bot about your license details using the "!licinfo" command.

    If this does not help, open a ticket from within SPAD.neXt to request your license information and attach a proof of purchase for the license. (Important: Mark it as license issue!)

    If you cannot start SPAD anymore, open a ticket via email (support at spadnext.com) from the email you used to purchase SPAD.neXt. Providing your order number and a proof of purchase will speed up the process.

    If you do not have access anymore to the email address you purchased SPAD.neXt from, a proof of purchase is mandatory to have it re-assigned.

"There is a Problem with your license, please contact support"​

If your SPAD.neXt installation all of the sudden complains about a license problem, this is normally caused by a Windows update changing vital information.

  • Delete the file %APPDATA%\SPAD.neXt\SPAD.neXt.lic
  • SPAD.neXt will start in trial mode and allows you to re-enter your license information
  • if it still complains contact support@spadnext.com